SANTIAGO TC02 HH79 Personalized Name Baseball Cap, Vintage Retro Hat, Custom Gift for Him & Her

Product Details

Material: Polyester Cotton
Size: One Size
Production Location: China
Production Time: 5–7 business days

Size & Measurements

• Height: 6.7 in
• Brim Length: 2.8 in
• Brim Width: 6.7 in
• Head Circumference: 22–22.8 in

Important Product Note

This product features printed design effects on polyester-based fabric.

Details such as denim textures, distressed or ripped effects, and faux embroidery are digitally printed to create the appearance shown in the product images.

Please note:

• These effects are printed simulations and are not actual denim, ripped fabric, or embroidery.
• Colors, textures, and printed details may appear slightly different from the illustrative images or mockups.
• Certain effects may be less prominent on the finished product due to differences in printing, lighting, and screen display.

Please review these details carefully before placing your order.

Production Time

• Custom printed hats: 5–7 business days

Shipping Time

• Estimated shipping time: 5–7 business days
• International orders may require an additional 1–2 weeks, depending on the destination and local delivery conditions.

Note

During peak seasons or due to carrier delays, delivery may take up to 21–25 business days.

Tracking information may not always update immediately while your package is in transit. This is normal, especially for international shipments. Please allow additional time for the tracking status to refresh and for your order to arrive.

Refund & Replacement Policy

We always want every order to arrive exactly as expected. However, if something goes wrong due to a production, fulfillment, or shipping issue, we’re here to make it right.

For eligible cases, we may offer a free 1-to-1 replacement or a refund, depending on the situation.

To help us review your request quickly, please provide clear photo or video evidence showing the issue with your product, along with your order information.

Eligible Cases

We will cover the cost of a replacement or provide a refund when:

• Your product has a manufacturing or printing defect.
• Your product arrives broken or damaged during transit.
• You receive the wrong item, design, size, or product.
• Your order is lost in transit and the shipping address provided at checkout was correct.
• Your order has not been delivered after exceeding the estimated delivery timeframe.

How to Submit a Request

• Please contact our customer support team within 14 business days of receiving your order.
• Include your order number, a brief description of the issue, and clear photos or videos of the product.
• Our team will review your request and provide the appropriate solution.
• Please do not return any item before receiving return instructions from our customer service team.

Replacement

If the issue is caused by our store, production partner, or fulfillment process, we will provide a 1-to-1 replacement at no additional cost.

Our priority is always to resolve the issue fairly and make sure you receive the product you originally ordered.

Refund

If a refund is approved, it will be issued to your original payment method.

Refund processing may take approximately 5–10 business days after approval, depending on your bank or payment provider.

Important Note

Requests submitted more than 14 business days after delivery may not be eligible for a replacement or refund.

Products returned without prior approval or return instructions from our customer service team may not be accepted.

For any refund or replacement requests, please contact us at support@maliandio.com.