Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at: support@maliandio.com
Please note that returns will need to be sent to the local post office or courier branch where you received your parcel, as instructed by our support team.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at: support@maliandio.com
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We may request photos of the product and packaging to evaluate the issue and provide a suitable resolution.
Exceptions / Non-Returnable Items
Due to the made-to-order nature of our products, we do not accept returns, refunds, or exchanges for personalized or custom-printed apparel, including items customized with names, numbers, messages, photos, or customer-requested designs.
All personalized names are selected based on the name code placed at the beginning of the product variant or order option. Please review your selected name code carefully before placing your order to avoid mistakes or misunderstandings.
If you cannot find your preferred name in the available name code options, please select the custom name option marked as "YOUR NAME" and enter your requested name for personalization.
Orders will be produced exactly according to the personalization details submitted by the customer, including selected name codes, custom names, sizes, and design options.
However, if your item arrives damaged, defective, misprinted, or significantly different from what you ordered due to our error, please contact us within 7 days of delivery and we will work to resolve the issue.
We also do not accept returns for sale items, gift cards, hazardous materials, flammable liquids, gases, or personal care goods.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@maliandio.com.